At Bosom, we understand that caring for a baby — and yourself — can be unpredictable.
Our policies are designed to balance flexibility for clients while protecting the time and care of our providers.
1. Appointment Cancellations
Clients may cancel appointments subject to the following conditions:
More than 24 hours before the appointment:
Eligible for a full refund or rescheduling at no additional cost.
Within 24 hours before the appointment:
Eligible for a 50% refund.
Less than 12 hours before the appointment:
No refund will be provided.
No-shows:
Clients who do not attend their appointment or arrive more than fifteen (15) minutes after the scheduled start time without prior notice will not be eligible for a refund or rescheduling.
2. Refund Policy
Refunds will be processed in accordance with the timing of cancellation:
3. Rescheduling Policy
Clients may request to reschedule appointments under the following conditions:
Rescheduling requests must be made at least 24 hours before the scheduled appointment.
Rescheduled appointments should occur within a reasonable timeframe, typically within 30 days of the original booking.
4. Provider-Initiated Changes
If the service provider needs to cancel or reschedule:
Clients will be offered:
- A full refund
- Rescheduling at no additional cost
In cases of emergencies or unforeseen circumstances, providers will make reasonable efforts to notify clients as early as possible.
5. Exceptional Circumstances
Bosom may, at its discretion, make exceptions to this policy in cases of genuine emergencies or extenuating circumstances, including:
- Medical emergencies
- Bereavement
- Other significant unforeseen events
Supporting documentation may be required.
Approved refunds will be processed to the original payment method and may take several business days to appear.
6. Late Arrivals
Clients arriving late may have their session shortened to avoid delays to subsequent bookings.